Terms and Conditions of Sale

1. Payment Conditions

1.1 Discounts: Our special offers are not cumulative. If multiple offers are available, only the best one will be applied.

1.2 Payment Options: The customer can choose from the following payment methods: PayPal, bank transfer, or cryptocurrency. All transaction fees are the responsibility of the customer.

2. Sales Conditions

2.1 Order: Any order placed by the customer is subject to our acceptance and our terms and conditions of sale.

2.2 Pricing: The applicable prices are those in effect at the time of the order unless otherwise stated. All prices are expressed in euros (€) and exclude taxes (excl. VAT).

2.3 Communication: If we do not receive a response from the customer within 14 days, we reserve the right to close the support or project ticket.

2.4 Payment: A deposit of 50% of the total amount is required to begin any project. Full payment allows the customer to track the progress of the project.

2.5 Price Reduction: While some elements may be reused, the unique features of the creation will remain exclusive to the client unless opting for full exclusivity, which will incur additional fees.

2.6 Modifications: Any request for modifications outside the scope of the initial specifications or quote will be billed additionally.

2.7 Transfer of Ownership: Ownership of the products will be transferred to the customer only after full payment of the agreed price.

3. Refund Policy

3.1 Cancellation: No cancellation after the start of work will result in a refund.

3.2 Non-compliance with Deadlines: In case of delay exceeding the set deadline, a refund of 10% will be granted for each day of delay, up to a maximum of 50%. Delays due to client-side issues will not be considered for calculating refunds.

3.3 Quality Commitment: In case of dissatisfaction, although we do not offer refunds, we commit to reworking the product until the client's approval.

3.4 Dispute: Any dispute will result in a blacklisting procedure across various community servers. The disputed product will be made available for download to all.

4. Support Service

4.1 Claims: Any claim regarding delivered products must be made in writing within one year of receiving the products. No additional charges will be applied for claims made within this period.